Refund Policy

Last updated: December 2025

We want you to be satisfied with our products and services.

1. Refund Eligibility

If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date. To be eligible for a refund, your item must be unused and in the same condition that you received it.

2. Process

To start a return, you can contact us at hello@mentter.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

3. Refund Processing Time

Once your refund request is approved, please allow 5-6 business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your payment provider.